I was charged incorrectly for my subscription. What should I do? If users were charged incorrectly for their subscription, they should contact customer support. Have more questions? Submit a request Comments writinsand February 19, 2018 17:14 I received a subscription as a gift last year. I am not happy with the video playback quality, every game has playback stoppages as well. I was surprised to see a charge on my credit card for a renewed subscription. I think it should be ILLEGAL for you to automatically renew a subscription without my consent. Just because I bought it once shouldn't give you the right to continue to renew and charge me each year. I have give you the poorest mark available on a product review site and will be contacting my government officials about creating laws against such auto-payment policies. 0 Permalink Please sign in to leave a comment.