Why am I prompted to subscribe to Premium service when I already have a subscription? If Users with a Premium subscription are being prompted to subscribe when viewing premium content, their subscription may have expired or been canceled. Have more questions? Submit a request Comments Lakeybrit May 26, 2018 00:27 Have tried all of my credit cards but am unable to log in. Have been a subscriber for at least 6 months. Last amount taken from my account was in April. -1 Permalink John Willoughby June 16, 2018 17:40 I'm having a similar issue. I'm being told my CC was denied but it hasn't changed in over a year so why is there an issue now and why wasn't I contacted/notified about the issue? 0 Permalink Please sign in to leave a comment.